Discussion topic: Cancelling
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Message posted on 08 Dec 2024 03:01 PM
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Cancelling
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Message posted on 08 Dec 2024 03:17 PM
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Re: Cancelling
If you are within a minimum term contract then you indeed cannot cancel.
However, are you sure it's 2 years and not 2 months?
Message posted on 08 Dec 2024 03:30 PM
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Re: Cancelling
Hi
Yah I was told I'm in contract till 2026
Message posted on 08 Dec 2024 03:49 PM
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Re: Cancelling
Hi @Cazdickson Did you try to reduce your subscription to the minimum package for the remaining term. I would try again on a week day but even if they agree to cancel (unlikely), the minimum you can hope for is a vast early termination fee.
Message posted on 08 Dec 2024 04:05 PM
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Re: Cancelling
@Cazdickson wrote:Hi
Yah I was told I'm in contract till 2026
Check the in contract expiry dates of your subscriptions in your account.
If they say it's 2026 then you must have quite recently agreed a new term?
Message posted on 08 Dec 2024 05:48 PM
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Re: Cancelling
@PandJ2020 wrote:
@Cazdickson wrote:Hi
Yah I was told I'm in contract till 2026
Check the in contract expiry dates of your subscriptions in your account.
If they say it's 2026 then you must have quite recently agreed a new term?
Baring in mind that 2026 is only 13 months away.
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