Cancelling sky

[Lynnannoyed]

I am finding it impossible to cancel Sky. I have read other posts saying likewise. I do not want to reinstate and I keep getting texts and emails asking me to do this. I have returned the equipment, in the box you sent me, but you still continue to harass and try and charge me for a service which you know I do not want. I am escalating this to the regulator as your company is behaving like thugs.

[Laing1]

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@Lynnannoyed wrote:

I am finding it impossible to cancel Sky. I have read other posts saying likewise. I do not want to reinstate and I keep getting texts and emails asking me to do this. I have returned the equipment, in the box you sent me, but you still continue to harass and try and charge me for a service which you know I do not want. I am escalating this to the regulator as your company is behaving like thugs.

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@Lynnannoyed Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other. You are just telling other customers all you can do is make a complaint to Sky 

see below

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

[GD1]

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@Lynnannoyed wrote:

I am finding it impossible to cancel Sky. I have read other posts saying likewise. I do not want to reinstate and I keep getting texts and emails asking me to do this. I have returned the equipment, in the box you sent me, but you still continue to harass and try and charge me for a service which you know I do not want. I am escalating this to the regulator as your company is behaving like thugs.

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Did you give 31 days notice to cancel?  Did you receive confirmation you cancelled? 

[Lynnannoyed]

I told the person on the call. He said it was now cancelled and sent me the box. Not sure what else I was meant to do. 

[Daniel0210]

@Lynnannoyed 

Did you receive an email from Sky acknowledging the cancellation? 

[Lynnannoyed]

Hi, I understand this is not customer service. I am posting here to let other customers know the truth. 

[Daniel0210]

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@Lynnannoyed wrote:

I am posting here to let other customers know the truth. 

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@Lynnannoyed 

So once you've correctly cancelled Sky will send you an email acknowledging that. You will have a 31 day notice period.