Posted by a Superuser, not a Sky employee. Find out more
@AS_2112 Call again and this time don't say anything when prompted and stay on the line for as long as possible and you will eventually be put in the queue to speak to an agent
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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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