Discussion topic: Cancel
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Message posted on 13 Dec 2023 09:16 AM
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Cancel
I don't want this thanks I can't afford it
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Message posted on 13 Dec 2023 09:42 AM
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Re: Cancel
You'll have to call Sky to cancel. And if you're still in a contracted (usually discounted) period you'll be liable for covering the remaining months I'm afraid.
Message posted on 13 Dec 2023 09:42 AM
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Re: Cancel
Hi @Jemma+j I'm sorry but you are not communicating with Sky, this is a community of customers, not Sky customer support.
Message posted on 13 Dec 2023 10:18 AM
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Re: Cancel
@Jemma+j
To cancel all of your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.
As you are cancelling Sky Q totally the return packaging will be sent out towards the end of your notice period. Don’t forget to keep your proof of posting indefinitely.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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