Cancel my Sky Q

[Tomas3]

I have an engineer booked for the 12th Feb to install my Sky Q, I need to cancel the visit as I'm going to be out of the country on business, when I follow the link they gave with the confirmation email it says I don't have any active orders and they might not show up if recently booked, this has been book for 2 months though, is there a number I can contact Sky on instead of going round in circles online?

[GD1]

@Tomas3   If you check your mysky app or online account you should be able to reschedule/canel the appt within the order tracking page.  If not you'll need to call as the community can't cancel/amend any appointments.

[Laing1]

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@Tomas3 wrote:

I have an engineer booked for the 12th Feb to install my Sky Q, I need to cancel the visit as I'm going to be out of the country on business, when I follow the link they gave with the confirmation email it says I don't have any active orders and they might not show up if recently booked, this has been book for 2 months though, is there a number I can contact Sky on instead of going round in circles online?

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@Tomas3 You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag