23 Aug 2023 03:38 PM
I keep getting this message. An incompatible audio signal has been received. Check the output device settings. Whst dirs this mean please. Thanks
23 Aug 2023 03:59 PM - last edited: 23 Aug 2023 04:23 PM
Posted by a Superuser, not a Sky employee. Find out more
@SLW10 wrote:
I keep getting this message. An incompatible audio signal has been received. Check the output device settings. Whst dirs this mean please. Thanks
This is likely to be a message from your TV.
If your TV cannot process Dolby Digital or Dolby Digital Plus then you probably need to change the setting in :
Home - Settings - Setup - Audio Visual
Digital audio output HDMI
Any TV & other audio equipment should be able to handle the sound when set to Normal (PCM Stereo)
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion