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Discussion topic: Can you help please. An incompatible audio signal has been received chI keep getting this message

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This message was authored by: SLW10

Can you help please. An incompatible audio signal has been received chI keep getting this message

I keep getting this message. An incompatible audio signal has been received. Check the output device settings.  Whst dirs this mean please. Thanks 

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This message was authored by: nigea99

Re: Can you help please. An incompatible audio signal has been received chI keep getting this mess

Posted by a Superuser, not a Sky employee. Find out more

@SLW10 wrote:

I keep getting this message. An incompatible audio signal has been received. Check the output device settings.  Whst dirs this mean please. Thanks 


This is likely to be a message from your TV.

 

If your TV cannot process Dolby Digital or Dolby Digital Plus then you probably need to change the setting in :

Home - Settings - Setup - Audio Visual
Digital audio output HDMI

 

Any TV & other audio equipment should be able to handle the sound when set to Normal (PCM Stereo)

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