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Discussion topic: Can't select recording quality

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Mark82
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Can't select recording quality

‎06 Mar 2023 07:07 PM

Had a house move so missed some recordings. Trying to download them I have the selection of UHD, HD or SD. But for some reason on some shows (ncis LA, Chicago Med/fire/PD) I use the "all formats" button and select HD, but it still shows as UHD and therefore asks me to upgrade before I can download. 

 

Any help appreciated. 

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Doc5907
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Superuser
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Re: Can't select recording quality

‎06 Mar 2023 07:30 PM

Posted by a Superuser, not a Sky employee. Find out more
@Mark82 wrote:

Had a house move so missed some recordings. Trying to download them I have the selection of UHD, HD or SD. But for some reason on some shows (ncis LA, Chicago Med/fire/PD) I use the "all formats" button and select HD, but it still shows as UHD and therefore asks me to upgrade before I can download. 

 

Any help appreciated. 

@Mark82  press Home >>>> Settings >>>> Setup >>>> Preferences  then  change on demand default download format to HD

....................................................................................................................
Sky Q 1TB UHD
LG TV
Sky Mobile
Sky Max Full Fibre 500 broadband

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Doc5907
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Superuser
This message was authored by Doc5907 This message was authored by: Doc5907 Answer

Re: Can't select recording quality

‎06 Mar 2023 07:30 PM

Posted by a Superuser, not a Sky employee. Find out more
@Mark82 wrote:

Had a house move so missed some recordings. Trying to download them I have the selection of UHD, HD or SD. But for some reason on some shows (ncis LA, Chicago Med/fire/PD) I use the "all formats" button and select HD, but it still shows as UHD and therefore asks me to upgrade before I can download. 

 

Any help appreciated. 

@Mark82  press Home >>>> Settings >>>> Setup >>>> Preferences  then  change on demand default download format to HD

....................................................................................................................
Sky Q 1TB UHD
LG TV
Sky Mobile
Sky Max Full Fibre 500 broadband
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Mark82
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This message was authored by Mark82 This message was authored by: Mark82

Re: Can't select recording quality

‎06 Mar 2023 08:48 PM

Legend! Thanks. 

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