Sky Q
2

Discussion topic: Can't select recording quality

Reply
Mark82
What's this?
This message was authored by Mark82 This message was authored by: Mark82

Can't select recording quality

‎06 Mar 2023 07:07 PM

Had a house move so missed some recordings. Trying to download them I have the selection of UHD, HD or SD. But for some reason on some shows (ncis LA, Chicago Med/fire/PD) I use the "all formats" button and select HD, but it still shows as UHD and therefore asks me to upgrade before I can download. 

 

Any help appreciated. 

Report post
Post 1 of 3
631 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
Doc5907
What's this?
Superuser
This message was authored by Doc5907 This message was authored by: Doc5907 Answer

Re: Can't select recording quality

‎06 Mar 2023 07:30 PM

Posted by a Superuser, not a Sky employee. Find out more
@Mark82 wrote:

Had a house move so missed some recordings. Trying to download them I have the selection of UHD, HD or SD. But for some reason on some shows (ncis LA, Chicago Med/fire/PD) I use the "all formats" button and select HD, but it still shows as UHD and therefore asks me to upgrade before I can download. 

 

Any help appreciated. 

@Mark82  press Home >>>> Settings >>>> Setup >>>> Preferences  then  change on demand default download format to HD

....................................................................................................................
Sky Q 1TB UHD
LG TV
Sky Mobile
BT Broadband

View this Answer within the discussion

Report post
Post 2 of 3
623 Views
Reply

Did this answer not help you?

Reply

All Replies

Doc5907
What's this?
Superuser
This message was authored by Doc5907 This message was authored by: Doc5907 Answer

Re: Can't select recording quality

‎06 Mar 2023 07:30 PM

Posted by a Superuser, not a Sky employee. Find out more
@Mark82 wrote:

Had a house move so missed some recordings. Trying to download them I have the selection of UHD, HD or SD. But for some reason on some shows (ncis LA, Chicago Med/fire/PD) I use the "all formats" button and select HD, but it still shows as UHD and therefore asks me to upgrade before I can download. 

 

Any help appreciated. 

@Mark82  press Home >>>> Settings >>>> Setup >>>> Preferences  then  change on demand default download format to HD

....................................................................................................................
Sky Q 1TB UHD
LG TV
Sky Mobile
BT Broadband
Report post
Post 2 of 3
624 Views
Reply

Did this answer not help you?

Mark82
What's this?
Topic Author
This message was authored by Mark82 This message was authored by: Mark82

Re: Can't select recording quality

‎06 Mar 2023 08:48 PM

Legend! Thanks. 

Report post
Post 3 of 3
599 Views
Reply
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion