Can’t get no live tv channels

[Rshayward]

Hi just moved into a new property and I can't get no live tv channels. I can get recordings and catch up and the apps. Any suggestions would be helpful. Thank you. 

[Daniel0210]

@Rshayward 

Did you arrange a Sky Home Move? Was it working okay when the engineer left? 

[Rshayward]

Hi no sky said I didn't need an engineer I was told to just connect the box and it will work. 

[Daniel0210]

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@Rshayward wrote:

and I can't get no live tv channels. 

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@Rshayward 

What are you seeing when you try to watch live TV? Are you seeing any error messages? 

[Rshayward]

It's saying no satellite signal 

[Daniel0210]

@Rshayward 
Whenever a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you’ll need to liaise with your landlord or building management company who deal directly with their approved engineers.

[PandJ2020]

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@Rshayward wrote:

It's saying no satellite signal 

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If the previous occupier had Sky+ then the LNB won't work with Q.

[Rshayward]

Thank you I will have a look now. 

[Daniel0210 · Accepted solution]

@Rshayward 

@PandJ2020 makes a very valid point. Do you know what Sky set up the previous occupant had (which is why I asked if you'd had an engineer out who would have changed the LNB if necessary)? 

[Rshayward]

No im not sure what the previous tenant had but I think this might be the problem. 

[Daniel0210]

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@Rshayward wrote:

No im not sure what the previous tenant had but I think this might be the problem. 

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@Rshayward 

Try the troubleshooting on that link but I think you will need an engineer. Give Sky a call to arrange one. 

[PandJ2020]

Is it your own dish or a communal one?

[Rshayward]

It's our own dish. It was already here. 

[PandJ2020]

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@Rshayward wrote:

It's our own dish. It was already here. 

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Ok, it's likely to be the LNB.  You'll need Sky to visit to change it.  (If this proves to be the case then I'd be pursuing for a credit for the period you could not access the services as it was their advice)