Can’t get channels using remote

[Lyd63]

Remote won't change channels. We just get a message saying Accesibilty settings???? Won't let us remove message. 

[Daniel0210]

@Lyd63 

Sky have suggested the following...

• Unpair their Sky Q remote from the box by holding 4&6
• Wait for the remote to flash
• Then dismiss the information screen "Skip & set up later"
• Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

[TimmyBGood]

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@Lyd63 wrote:

Won't let us remove message. 

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Note that where an onscreen message is being generated by a smart television set operating system rather than a Sky box, it typically requires use of the television remote control rather than the Sky handset to acknowledge or dismiss it.

[Lyd63]

We tried this but still didn't clear. Thanks for trying to help though 🙏