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Discussion topic: Can’t get box to go green

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This message was authored by: Ib2

Message posted on ‎16 Sep 2023 01:28 PM

Can’t get box to go green

Hi there can't seem to be getting a signal 

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This message was authored by: Ib2

Message posted on ‎16 Sep 2023 01:35 PM

Re: Can’t get box to go green

So wot do I do 

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This message was authored by: lettice

Message posted on ‎16 Sep 2023 01:37 PM

Re: Can’t get box to go green

Posted by a Superuser, not a Sky employee. Find out more

Sounds like your Sky Q box is stuck on standby.

Follow the advice in this Sky help article, namely Step 3 recovery procedure.

 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

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