@Gareth4th
Have you tried a reboot of your Sky Q box yet?
1 - Using the Sky Q remote put the box into standby
2 - switch the box off at the plug
3 - wait at least 30 seconds
4 - switch back on at the plug
5 - follow the on-screen instructions
6 - when the screen goes black and the blue ‘Q’ stop pulsating wait another 30 seconds
7 - press the 🏠 button
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
