@Gul1 wrote:
I have sky broadband. It's working and my phone connects to it. I have a Sky Q Box. I have a satellite signal to my TV. A box and router won't connect. Knocked off both and restarted. Several attempts but will not connect. Ring all the sky numbers, had all the automated messages, been on the internet etc. etc. two hours in - what do I do now!
Hi @Gul1
Assume you have carried out a Network reset on the Q box.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
As you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
