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Discussion topic: Can’t activate code on discoveryplus.com/link for SkyQ

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This message was authored by: PaulB18

Can’t activate code on discoveryplus.com/link for SkyQ

Discovery plus prompted me to login again and activate my device - on entering the 6 digit activation code on discoveryplus.com/link I get the error message

 

'The code you entered doesn’t match. Please try again by generating another code from your TV' 

 

I've regenerated the code a few times but fails each time - I've also rebooted the box and router etc. but no joy never had issues with this before 

 

Any idea?

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This message was authored by: Chodley

Re: Can’t activate code on discoveryplus.com/link for SkyQ

Posted by a Superuser, not a Sky employee. Find out more

I would call discovery. They should be able to help

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This message was authored by: PaulB18

Re: Can’t activate code on discoveryplus.com/link for SkyQ

Contacted Discoveryplus and after a couple of days back and forth they have acknowledged there is a bug and they are working on it, pleasantly surprised that the support person generally seem interested in resolving it

 

I'll post if and when resolved  

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