Can't access recordings on Sky Q. Saying "please wait" continually.

[SteveH]

Sky Q won't access recordings.  Shows "p!ease wait" with rotating circle continuously.  Can't access any menu items under Recordings.  Mini Box not accessing either.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[SteveH]

Completed a hard disk reset which resolved the problem. 

[Addie15]

Hi there! We are happy to hear that this has now been resolved. We are therefore closing this invite but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Zimrahil]

How to do a hard disk reset please?

[Laing1]

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@Zimrahil wrote:

How to do a hard disk reset please?

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@Zimrahil To enter the engineers menu do the following
press the home button then scroll down to settings and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menuYou could try resetting the settings in the Q boxes hidden menu.

you will then get the option to reset your hard drive

[Zimrahil]

Thanks 

[Carolyn15]

Can't access recordings on Sky Q, just "please wait" continually going round