Buttons 1, 2, 3, 4 do not work

[lifeofbrian2022]

All other buttons do.

[oldfella]

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@lifeofbrian2022 wrote:

All other buttons do.

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Hi @lifeofbrian2022 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Is this doesn't solve your issue

Check out the following link.

Click still need help and then click get in touch after ticking the box that you have tried online help.   This will lead you to a form for free remote replacement.

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment