Buffering Issues BBC iPlayer & Disney +

[TomL777]

Hi, 

Over the past couple of months I have been unable to use BBC iPlayer or Disney + on my Sky Q box due to constant buffering. Any programme only plays for c. 30 seconds before buffering, usually never restarting.

Other apps (Netflix, Amazon etc) work absolutely fine, as my internet connection (box is connected via Ethernet) is good (c. 70 Mbps) 

Can anyone give me advice on how to fix the buffering issues specific to iPlayer & Disney +? 

Thanks, 

Tom 

[Addie15]

Hi there, @TomL777. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.