@Paul20012
You'll need to contact Sky where they'll probably arrange a doorstep box swap. Don't forget to remove your viewing card from the faulty box before DPD take the old box away.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
