@Jasper4 wrote:
Lack of internet connection to my sky q box and the mini sky q box
name Brady Lesley
My internet router is working and we have full WiFi service.
Have tried rebooting Sky Q box and mini box. Have also removed and replaced viewing card
Hi @Jasper4
First step is a Network reset on you main Q box.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
