I'm getting a broken signal on all channels: intermittent but when it's bad it's heavily pixelated and the sound goes. Getting it on the main Sky Q and the one mini box. It's almost as if we were in the middle of a heavy thunderstorm, but the overhead conditions are perfect: cloudless etc.
Any error messages visible? If you’re seeing a message displaying ”No signal” it tends to be from your TV not being on the correct input (check the HDMI cable between the Sky Q box and your TV)
Whenever a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q It may then give you the opportunity to arrange an engineer to check the alignment of your dish.
A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
No error messages and this is an entirely new issue: I've had Sky for years and never come across this. Everything was working fine up until I switched on at lunch time. Will check connections, etc. I was just wondering if anyone else was experiencing signal issues.
