This discussion topic has been answered Discussion topic: Broken remote
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Message posted on 11 Feb 2026 10:12 AM
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My remote was smashed, have broughna new one, but to pair it to the tv I have to unpair the old remote which I cannot do. Help please
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Message posted on 11 Feb 2026 10:20 AM
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@Lin37 wrote:
My remote was smashed, have broughna new one, but to pair it to the tv I have to unpair the old remote which I cannot do. Help please
Hi @Lin37
You don't have to unpair the old remote. Just pair the new one.
With the Q box on with green led Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
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Message posted on 11 Feb 2026 10:20 AM
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@Lin37 wrote:
My remote was smashed, have broughna new one, but to pair it to the tv I have to unpair the old remote which I cannot do. Help please
Hi @Lin37
You don't have to unpair the old remote. Just pair the new one.
With the Q box on with green led Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
Message posted on 11 Feb 2026 10:34 AM
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Re: Broken remote
Thank you so much, tv now up and running.
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