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This message was authored by: Lin37

Broken remote

My remote was smashed, have broughna new one,  but to pair it to the tv I have to unpair the old remote which I cannot do. Help please


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This message was authored by: oldfella Answer

Re: Broken remote

Posted by a Superuser, not a Sky employee. Find out more

@Lin37 wrote:

My remote was smashed, have broughna new one,  but to pair it to the tv I have to unpair the old remote which I cannot do. Help please


Hi @Lin37 

You don't have to unpair the old remote. Just pair the new one.

With the Q box on with green led Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

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This message was authored by: oldfella Answer

Re: Broken remote

Posted by a Superuser, not a Sky employee. Find out more

@Lin37 wrote:

My remote was smashed, have broughna new one,  but to pair it to the tv I have to unpair the old remote which I cannot do. Help please


Hi @Lin37 

You don't have to unpair the old remote. Just pair the new one.

With the Q box on with green led Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

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This message was authored by: Lin37

Re: Broken remote

Thank you so much, tv now up and running.

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