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Discussion topic: Broadband not connecting to sky Q box

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This message was authored by Chodley This message was authored by: Chodley

Re: Broadband not connecting to sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@Dg111cdf wrote:

Hello @Lainy @Papabrad  i had exactly the same issue. What I did was connected to my 4G hotspot on my phone. I then went through to the network reset and then connected via WPS. 

Seems to have solved my issue. 

 



So @Ho4 - you were replying to this post, saying this is what worked? Interesting.

This message was authored by Atomicfart This message was authored by: Atomicfart

Re: Broadband not connecting to sky Q box

I have the solution! Ok so I had this exact problem and tried everything, nothing worked. This is what I did, and it worked. Turn the Sky Q box off at the mains, wait 10 seconds then turn it back on - On the home menu scroll down to settings, but do not click settings, just have it highlighted - from there type 001 and press select - this takes you into the hidden advanced settings - from here select 'network' -you then see 2.4 and 5ghz settings, turn them both on! - then at the bottom of that same screen set the 5ghz channel width to '80mhz / ch.36 - then click 'confirm' - these settings are then applied - now press home and go back to the normal setup menu - connect to sky Internet - press and hold the WPS button on your router when prompted - wait a few minutes - then it connects - hallelujah 

This message was authored by flyshank This message was authored by: flyshank

Re: Broadband not connecting to sky Q box

I'm having the same problem, can't connect sky box to sky router. 

This message was authored by Chodley This message was authored by: Chodley

Re: Broadband not connecting to sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@flyshank wrote:

I'm having the same problem, can't connect sky box to sky router. 


And have you tried any of the solutions in this long thread?

This message was authored by Danielle114 This message was authored by: Danielle114

Re: Broadband not connecting to sky Q box

Omg how long is this going to take, it's taking the **bleep** now, just sat here doing nothing, you should compilation us for this it's ridiculous!!!!
This message was authored by Chodley This message was authored by: Chodley

Re: Broadband not connecting to sky Q box

Posted by a Superuser, not a Sky employee. Find out more

compensate?

This message was authored by Wellsie10 This message was authored by: Wellsie10

Re: Broadband not connecting to sky Q box

My sky q box will not connect to my router even having tried all of the above. Please help

This message was authored by PolsP This message was authored by: PolsP

Re: Broadband not connecting to sky Q box

Similar problem.  Received new Wifi Max hub today & all devices connected EXCEPT Sky Q box.  Tried most suggestions & now on the verge of chucking the new hub out the window ! 

This message was authored by Anonymous This message was authored by: Anonymous

Re: Broadband not connecting to sky Q box

This keeps happening to me. You have to go into settings. Then select Network Connection. Then select Network Setup. Then select Advanced Settings. Then select in your Broadband and then type in your BROADBAND password.

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