Box won’t connect to internet

[Jo200]

Hi, my sky box won't connect to the internet even though internet is still working, please help!

[Mr+Flibbles+86]

Hi there @Jo200 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147