Box overheating

[Sb71]

Box overheating 

being switched off at mains each night due to concern over fire risk 

can you please advise 

thank you 

[Daniel0210]

@Sb71 

Is it in a well ventilated position? They are designed to get warm but you should be able to rest the palm of your hand down on the top. If you can't then contact Sky to get it swapped. If you do need a new box remember to remove the viewing card from the faulty box.

[Sb71]

Yes well ventilated 

thank you I will request a replacement 

[Nimbob]

Hi @Sb71 

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Sb71;