Box or remote not working

[Ye+Olde+Oak]

Remote has new batteries and is a bit hit and Miss wondering if there is an issue with the box had it quite a long time?

[Ye+Olde+Oak]

Can I have a replacement sky q box?

[Laing1]

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@Ye+Olde+Oak wrote:

Can I have a replacement sky q box?

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@Ye+Olde+Oak Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

and/or

resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.