Box not

[Giuliap]

Wifi ok box connected but says hardware problem have looked in to this says box needsreplacing

[Chodley]

I've escalated this to Sky. Look out for a chat bubble at the bottom of the page when they send you a message.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Giuliap.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks. 

[Stephen9]

I have an issue the sky q box keeps crashing and on recording it's sticks screen goes black I need a replacement 

[oldfella]

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@Stephen9 wrote:

I have an issue the sky q box keeps crashing and on recording it's sticks screen goes black I need a replacement 

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Hi @Stephen9 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Stephen9]

Thanks I just spent several hours trying to get through today .. I am seriously thinking of cancelling the service after 20 plus years . Sky don't seem to give a joy for its customers .. was thinking of switching broadband and mobile not now that won't be happening not until I can see massive improvements and of course I don't Chuck sky ... very frustrating