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Discussion topic: Box not working properly

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Avatar for Harry2013
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This message was authored by: Harry2013

Message posted on ‎28 Oct 2025 08:54 AM

Box not working properly

Hi, I am unable to record or download anything on my box, I cannot rewind or fast forward either. This has been for the past couple of weeks. I have tried unplugging, restarting box but this hasn't fixed the situation. Please can someone get back to me asap regarding this matter as I am paying for a service that is not working. Thank you 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎28 Oct 2025 09:30 AM

Re: Box not working properly

Posted by a Superuser, not a Sky employee. Find out more

@Harry2013 

As you have posted this in the Sky Go forum for us to help you can you reply to let us know if you have a Sky+ or Sky Q post so your post can be moved to the correct forum.

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Avatar for Francisca1
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This message was authored by: Francisca1

Message posted on ‎28 Oct 2025 10:09 AM

Re: Box not working properly

My apps like YouTube, etc are not working 

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This message was authored by: Laing1

Message posted on ‎28 Oct 2025 04:30 PM

Re: Box not working properly

Posted by a Superuser, not a Sky employee. Find out more
@Harry2013 wrote:

Hi, I am unable to record or download anything on my box, I cannot rewind or fast forward either. This has been for the past couple of weeks. I have tried unplugging, restarting box but this hasn't fixed the situation. Please can someone get back to me asap regarding this matter as I am paying for a service that is not working. Thank you 

@Harry2013 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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