Blue screen on Q mini box

[mrssmallwood]

Our sky mini box is showing just a blue screen, saying connecting to your sky Q box, issue is that the main box is upstairs, mini box in living room (the installer said that's how they did it, but we now have no choice but to pay for multi room) I've rebooted the main box as per instructions I saw on here, the main box works fine, I then did a re boot on the mini box in the living room, but it's still a blue screen, anything else I can try ? Thanks 

[Tom-W19]

Hi @mrssmallwood 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.