Blank Screen After Attempting Network Reset

[Mondeo+Man]

I moved my SKY Q main box over to ethernet, due to persistent wireless issues.

A while later I switched on my SKY Q mini box. This reported that there was no network connection and to reset my connection. I went through the steps as guided on screen and was advised that the screen would go blank and not power off. The screen came back on and advised to press the Home button home when the screen went blank again. This I did, however the screen remained blank. I also tried pressing the Power button too, as this has also worked previously.

I left it in this state for about 15 minutes pressing the home and Power buttons with no luck.

I removed the power lead and plugged it back in again. The screen comes up the SKY logo and the dots across the bottom of the screen and takes me back to pressing the Home button when the screen goes blank, and goes no further.

I have now tried this numerous times and it goes no further.

As a last resort I pressed the reset button on the back of the SKY Q mini box and it takes me around the loop again.

Can anyone suggest a fix please?

[oldfella]

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@Mondeo+Man wrote:

I moved my SKY Q main box over to ethernet, due to persistent wireless issues.

A while later I switched on my SKY Q mini box. This reported that there was no network connection and to reset my connection. I went through the steps as guided on screen and was advised that the screen would go blank and not power off. The screen came back on and advised to press the Home button home when the screen went blank again. This I did, however the screen remained blank. I also tried pressing the Power button too, as this has also worked previously.

I left it in this state for about 15 minutes pressing the home and Power buttons with no luck.

I removed the power lead and plugged it back in again. The screen comes up the SKY logo and the dots across the bottom of the screen and takes me back to pressing the Home button when the screen goes blank, and goes no further.

I have now tried this numerous times and it goes no further.

As a last resort I pressed the reset button on the back of the SKY Q mini box and it takes me around the loop again.

Can anyone suggest a fix please?

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Hi @Mondeo+Man 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.