Black screen

[Ce15]

Sky q box is showing green light, says everything is fine. All wires and connections checked but the screen is just black

[PandJ2020]

Is the TV on?  And selected the correct HDMI input?

[oldfella]

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@Ce15 wrote:

Sky q box is showing green light, says everything is fine. All wires and connections checked but the screen is just black

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Hi @Ce15 

First make sure that the Television is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which should work for all TV’s.

[Ce15]

Yes of course I had the tv on, and on the correct hdmi channel and I followed all troubleshooting options online and on the app. I fear I need an engineer but they do not work weekends

[Ce15]

Yes of course I had. It was on and working today it went to standby mode due to inactivity and when I pressed it back on, the light turned green but the screen stayed black. Very odd.

[PandJ2020]

Try power cycling the Sky box.