Black screen

[Hollie46]

Tried ringing but can't get through as options don't allow very frustrating. 
TV screen keeps going black but sound continues. I have restarted my box & wifi and checked connections. Can someone please contact me ASAP. 

[MightyQuinn]

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@Hollie46 wrote:

I have restarted my box & wifi and checked connections. Can someone please contact me ASAP. 

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Hi @Hollie46   And restarted your TV?

[Invisiblename]

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@Hollie46 wrote:

Tried ringing but can't get through as options don't allow very frustrating. 
TV screen keeps going black but sound continues. I have restarted my box & wifi and checked connections. Can someone please contact me ASAP. 

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Tried a different HDMI input at your tv? Tried a different HDMI cable?