@Paul12 wrote:
Can someone please help
Hi @Paul12
First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then try a reboot.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
If you still have the issue
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.
This will change the Q box to standard resolution which will work for all TV’s.
