Bills

[Alidan2328]

I'm struggling to accept what I get for my bills. 
when I'm wanting to watch catch up it's telling me to upgrade. 
the TV keeps turning itself off. I'm paying £74 a month and I'm a single mum. I need that cut down or I'm going to have to cancel 

[oldfella]

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@Alidan2328 wrote:

I'm struggling to accept what I get for my bills. 
when I'm wanting to watch catch up it's telling me to upgrade. 
the TV keeps turning itself off. I'm paying £74 a month and I'm a single mum. I need that cut down or I'm going to have to cancel 

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Hi @Alidan2328 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Daniel0210]

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@Alidan2328 wrote:

when I'm wanting to watch catch up it's telling me to upgrade. 

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@Alidan2328 
Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles