Being asked to upgrade when I’m already subscribed

[Steve+Ayrshire]

When watching a recording on Sky comedy channel, I’m being asked to upgrade my subscription  but I have Sky comedy in my package. I can watch Sky Comedy live no problem but not as a recording! I could watch recordings yesterday but not today!

[MightyQuinn]

Hi @Steve+Ayrshire   Just checking that you are not trying to watch in HD without a HD subscription?

[Steve+Ayrshire]

Hi

it is in HD and I have a HD subscription. I can watch it live, it's just from a recording. I was half way through the program earlier today and it was when I went back to it this evening! 

[Steve+Ayrshire]

Just checked all the other SkyHD Chanel's and I keep getting this ...

To watch this channel, you need to upgrade your package.

Discover the richness of human history and endeavour with these awe-inspiring shows, from stories of wartime grit to explorations of some of mankind's biggest mysteries. Sky History is Alive!

Press Oto start your upgrade

I press the red button and get this message...

You're already subscribed

Your upgrade will appear shortly, but it can take up to four hours. If it's been longer than that, please call <number>

[Chodley]

Is that number working? I suspect not...

[Steve+Ayrshire]

Haven't tried it yet

will do after work

[Steve+Ayrshire · Accepted solution]

Called the number that was on the screen, got a very helpful chap who talked me through a few options like turning off for a minute which didn't work but he did something on his end that fixed the problem. So no further issues.