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Discussion topic: Bbc iplayer buffering and freezing

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This message was authored by: 94

Bbc iplayer buffering and freezing

Hi does anyone know why BBC iplayer is buffering and freezing internmitently  when its played though my skyQ is it a inown issue? all other apps are fine and my connection is fine i have fibre to the prem and having no problems at all. its so annoying having to switch apps. 

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This message was authored by: ISlime

Re: Bbc iplayer buffering and freezing

I have the same problem did you get an answer?

This message was authored by: Laing1

Re: Bbc iplayer buffering and freezing

Posted by a Superuser, not a Sky employee. Find out more

@94 wrote:

Hi does anyone know why BBC iplayer is buffering and freezing internmitently  when its played though my skyQ is it a inown issue? all other apps are fine and my connection is fine i have fibre to the prem and having no problems at all. its so annoying having to switch apps. 


@94 Not having any issues here 

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by: ISlime

Re: Bbc iplayer buffering and freezing

Yes I have tried this (twice) but the problem is still there. 

This message was authored by: Fo247

Re: Bbc iplayer buffering and freezing

The problem is clearly iplayer and I wish people would stop saying the same old reboot this or clear cache etc. You go on Google and its the same issue evrrywhere for so many, everything else is fine Internet speed is good but iplayer just keeps stuttering. 

This message was authored by: JG44

Re: Bbc iplayer buffering and freezing

It's still the same in June 2025! IPlayer plays well on other devices but not via Sky Q, why is that?

This message was authored by: Movie+watching

Re: Bbc iplayer buffering and freezing

I am going bananas trying to watch I player 

it takes ten times longer to watch a half. Hour programme . I pay a fortune for Sky and my internet is Bt also a fortune and I do all the recommended things to try and fix it 

very frustrating !!

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