Bad pixelating and repeated loss of internet signal and having to reset password.

[scott1311]

I am having to reset my internet password at least 9 times a night.  It says loss of internet signal, but my broadband is working full strenth on my iPad and phone when this happens.  I am also getting pixalating on the New Samsung TV when usung Sky but not on TV terestial.  A local  engineer has indicated that this may be problem with the SkyQ box.  I have had this box for over 15 years. Help

[TimmyBGood]

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@scott1311 wrote:

A local  engineer has indicated that this may be problem with the SkyQ box.  I have had this box for over 15 years.

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Q was released in February 2016, so it's not quite ten years old.

[TimmyBGood]

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@scott1311 wrote:

I am also getting pixalating on the New Samsung TV when usung Sky but not on TV terestial.  

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Pixelation only on live satellite television is typically an issue with the dish or dish cabling.  If it's on both live television and on-demand then the most likely culprit is the HDMI cable.