2

This discussion topic has been answered Discussion topic: BT new digital system

Reply
This message was authored by: Pasty

BT new digital system

I'm confused, I have a sky q box and I have received a card from BT saying they will be sending me a new router for the new switchover,  what do I do I'm confused.

 


Best Answers
This message was authored by: oldfella Answer

Re: BT new digital system

Posted by a Superuser, not a Sky employee. Find out more

@Pasty wrote:

I'm confused, I have a sky q box and I have received a card from BT saying they will be sending me a new router for the new switchover,  what do I do I'm confused.

 


Hi @Pasty 

This is nothing to do with your Q box.

I suspect you are getting a new router from BT to enable you to switch your phone service over to VOIP (voice over internet protocol).

You will however have to reconnect your Q box to connect to the new router.

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: oldfella Answer

Re: BT new digital system

Posted by a Superuser, not a Sky employee. Find out more

@Pasty wrote:

I'm confused, I have a sky q box and I have received a card from BT saying they will be sending me a new router for the new switchover,  what do I do I'm confused.

 


Hi @Pasty 

This is nothing to do with your Q box.

I suspect you are getting a new router from BT to enable you to switch your phone service over to VOIP (voice over internet protocol).

You will however have to reconnect your Q box to connect to the new router.

Did this answer not help you?

This message was authored by: Chodley

Re: BT new digital system

Posted by a Superuser, not a Sky employee. Find out more

By the way your existing BT router will continue to work for a long time yet so there's little point swapping it with all the wifi device fuss that is likely to entail.

Reply