15 Feb 2025 09:27 PM
I'm confused, I have a sky q box and I have received a card from BT saying they will be sending me a new router for the new switchover, what do I do I'm confused.
15 Feb 2025 09:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@Pasty wrote:
I'm confused, I have a sky q box and I have received a card from BT saying they will be sending me a new router for the new switchover, what do I do I'm confused.
Hi @Pasty
This is nothing to do with your Q box.
I suspect you are getting a new router from BT to enable you to switch your phone service over to VOIP (voice over internet protocol).
You will however have to reconnect your Q box to connect to the new router.
15 Feb 2025 09:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@Pasty wrote:
I'm confused, I have a sky q box and I have received a card from BT saying they will be sending me a new router for the new switchover, what do I do I'm confused.
Hi @Pasty
This is nothing to do with your Q box.
I suspect you are getting a new router from BT to enable you to switch your phone service over to VOIP (voice over internet protocol).
You will however have to reconnect your Q box to connect to the new router.
15 Feb 2025 10:00 PM
Posted by a Superuser, not a Sky employee. Find out moreBy the way your existing BT router will continue to work for a long time yet so there's little point swapping it with all the wifi device fuss that is likely to entail.
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