01 Aug 2024 12:10 PM
Keep having bbc one glitching then saying no satellite signal. Other channels working ok. On app said problem with box cannot book engineer keeps crashing on app
01 Aug 2024 12:23 PM
Posted by a Superuser, not a Sky employee. Find out more
@Sally89 wrote:
Keep having bbc one glitching then saying no satellite signal.
@Sally89
Any message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.
If you are connected to a communal dish you need to liaise with you building management company / landlord who will have their approved engineers to contact.
Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.
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