BBC iPlayer on SkyQ

[HM4705]

I don't know if anyone can help please.
Everytime I go into BBC IPlayer app from my Sky Q it asks me to sign in again.
Then I get a screen saying scan this QR code - no QR code appears just blank.

OR, Activiate my device with the six-digit number - which simply spins, I never get the number?
I have tried app refresh and I've tried software update - neither makes any difference.
I was able to sign in using my remote and enter my email address (everytime!), but that doesn't work either now?
It worked perfectly for years and then when we moved house two years ago it stopped? Its the only app that has, everything else is fine. 
I've tried contacting BBC - they've never responded to me!
I've also tried setting up a new BBC account - makes no difference.
Thanks.

[LJB-C]

Hello @HM4705, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[HM4705]

Thank you