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Message posted on ‎18 Apr 2024 07:28 AM

BBC iPlayer Error 02050

Since yesterday we've been having issues with BBC iPlayer app on a Sky Q box. If playing a series, it struggles to load the next episode - it either buffers for a while, or it pops up with a 'Somethings Gone Wrong Error 02050'. Googling the code, it says to update the firmware, but not sure how to do this on the Sky Q box - surely its updated automatically?

Can anyone help?

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Message posted on ‎18 Apr 2024 08:53 AM

Re: BBC iPlayer Error 02050

Posted by a Superuser, not a Sky employee. Find out more

@Abk07  Have you tried unpugging the SKy Q box for a few minutes and then plug it back in   Does this resolve the issue?

 

The next optioon is to refresh apps within the Sky Q settings menu.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Avatar for GD1
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Superuser
This message was authored by: GD1 Answer

Message posted on ‎18 Apr 2024 08:53 AM

Re: BBC iPlayer Error 02050

Posted by a Superuser, not a Sky employee. Find out more

@Abk07  Have you tried unpugging the SKy Q box for a few minutes and then plug it back in   Does this resolve the issue?

 

The next optioon is to refresh apps within the Sky Q settings menu.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Abk07

Message posted on ‎19 Apr 2024 06:29 PM

Re: BBC iPlayer Error 02050

The refreshing apps seems to have done the trick - thank you!

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