havent had BBC channels for weeks. Message on screen "this channel is currently affected by a problem with your satellite signal". Q box has been reset multiple times makes no difference.
I have exactly the same problem. I have reset the box numerous times but still not working. I am watching BBC on iplayer. Sky need to sort this PDQ otherwise I will pull the plug on my contract.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Posted by a Superuser, not a Sky employee. Find out more
If you have followed the advice in the article posted above and still having problems, best bet would be to book an engineer visit.
On the help article link above, you can book an engineer visit online, as linked on step 3
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester. My good journey to Sky Stream from Sky Q. Click here to read
