BBC 1 signal is bad during the day. By the evening it is unwatchable or signal loss completely. All other Channels are fine. The signal quality is always at 90 and signal strength 50. It has been like this for the past few weeks. Is there a reason for this. There is nothing in the way of the satelite but if there was I would expect other channels to be affected but work perfectly
Posted by a Superuser, not a Sky employee. Find out more
@Adey8 If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.
If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.
It’s worth noting that:
▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels
▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Posted by a Superuser, not a Sky employee. Find out more
Signal strength and quality are not tested on the frequency of the channel you are on so it coud be bbc1 (and anything else on the same multiplexor frequency) is affected more than the test channel they use.
and 50 isn't great. Suspect your dish needs aligning.
