@Amaduah
As you've posted on the Sky Q board presumably you have Sky Q. Did you arrange a Home Move through Sky when you took your equipment to your current address?
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
