Asking to return my mini box, which I'm keeping

[kentwi]

Recently renewed my contract. Keeping everything the same (but at a cheaper rate). Now I keep getting asked to return my mini box, which I'm paying for

[MightyQuinn]

Hi @kentwi   You are not paying for a Mini box, it is on free loan. However you may be paying the Multiscreen subscription.

[kentwi]

I'm paying for multiroom, so therefore need a mini box to watch multiroom. If I send it back I'm paying for nothing

[MightyQuinn]

Hi @kentwi   

Many people pay the Multiscreen subscription without a Mini box. They use it to view on various devices, like phones, tablets, games consoles, computers etc.

With a bit of luck, somebody will be along shortly, to escalate your post to Sky.

[Invisiblename]

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@kentwi wrote:

Recently renewed my contract. Keeping everything the same (but at a cheaper rate). Now I keep getting asked to return my mini box, which I'm paying for

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I've escalated this to Sky for you.

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.