Asked to return equipment but nothing to return

[Deb1237]

Sky keep messaging to return equipment after changing to fibre, but I didn't have new equipment so nothing to return, tried to contact sky but can't get passed the bot!

[Daniel0210]

@Deb1237 

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.