Asked to return equipment already returned

[Oz1988]

I've recently cancelled my broadband contract and had an email asking me to return the Sky Q Hub and Sky Booster - I have no idea what a Sky Booster is and the router, Sky Q box and Sky Box went back in December 2022 when I cancelled all TV services.

I've never used the Sky router as I have my own equipment hence it being returned upon cancellation of the TV aspect, I didn't think twice as it was just kicking around unused so it went in with all of that equipment.

I have the receipt email from Sky saying thanks for returning your kit on 24/12/2022 but it doesn't itemize what was returned.

A further FTTP order was placed in November 2023 but Sky were unable to provide this service after a month of back and forth and never sent out any equipment (with an email saying its cancelled and we may have sent a Sky Q hub already, this was not the case though). As a result i've gone with another provider for FTTP and cancelled my FTTC which has thrown this issue as the box was returned two years ago!

[Laing1]

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@Oz1988 wrote:

I've recently cancelled my broadband contract and had an email asking me to return the Sky Q Hub and Sky Booster - I have no idea what a Sky Booster is and the router, Sky Q box and Sky Box went back in December 2022 when I cancelled all TV services.

I've never used the Sky router as I have my own equipment hence it being returned upon cancellation of the TV aspect, I didn't think twice as it was just kicking around unused so it went in with all of that equipment.

I have the receipt email from Sky saying thanks for returning your kit on 24/12/2022 but it doesn't itemize what was returned.

A further FTTP order was placed in November 2023 but Sky were unable to provide this service after a month of back and forth and never sent out any equipment (with an email saying its cancelled and we may have sent a Sky Q hub already, this was not the case though). As a result i've gone with another provider for FTTP and cancelled my FTTC which has thrown this issue as the box was returned two years ago!

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@Oz1988 I have escalated this to sky

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https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @Oz1988 an invite to chat.