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Discussion topic: Mini box is constantly losing connection between sky q which is working fine

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This message was authored by: raspberry

Mini box is constantly losing connection between sky q which is working fine

Constantly dropping out. I get 10 seconds tv then it disconnects for 3-4 minutes then repeats. 

q box works fine and I have repeatedly reverted both boxes and WiFi with no benefit

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This message was authored by: Quoman7

Re: Mini box is constantly losing connection between sky q which is working fine

Posted by a Superuser, not a Sky employee. Find out more

@raspberry wrote:

Constantly dropping out. I get 10 seconds tv then it disconnects for 3-4 minutes then repeats. 

q box works fine and I have repeatedly reverted both boxes and WiFi with no benefit


Hi @raspberry in this order, try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with the Mini box?

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