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Discussion topic: Apps

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This message was authored by Big+smile This message was authored by: Big+smile

Apps

Hello I cannot access any of my apps on one of my Q box how do I fix it ?

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This message was authored by Laing1 This message was authored by: Laing1

Re: Apps

Posted by a Superuser, not a Sky employee. Find out more

@Big+smile wrote:

Hello I cannot access any of my apps on one of my Q box how do I fix it ?


@Big+smile Have you tried rebooting your Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

if that doesnt work

you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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